Refund policy

Refund Policy

Last updated: 12.11.2026

Thank you for shopping at Paper & Form. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

1. Returns

You have 30 calendar days from the date you received your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it
Unused, unworn, and in its original packaging
Accompanied by a receipt or proof of purchase

Items that cannot be returned:

Personalized or engraved products (e.g., custom pens, engraved notebooks)
Gift cards
Sale items (final sale)
Used or damaged items (unless damaged upon arrival)

2. How to Start a Return

To start a return, please contact us at info@paperform.store.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs are the responsibility of the customer, unless the item was defective or incorrect.

3. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Please include:

Your order number
A photo of the damaged/incorrect item
A brief description of the issue

4. Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

5. Refunds

We will notify you once we've received and inspected your return. If approved, you will be automatically refunded on your original payment method within 10 business days.

Please note:

It may take some time for your bank or credit card company to process and post the refund.
Shipping costs are non-refundable.
If the item was a gift, we can issue a gift card or refund the original purchaser.

6. Late or Missing Refunds

If you haven't received a refund yet:

Check your bank account again.
Contact your credit card company (it may take time before your refund is officially posted).
Contact your bank (there is often some processing time).
If you've done all of this and still have not received your refund, contact us at info@paperform.store.